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REFUND POLICY

A legal disclaimer

The information provided on this page is intended solely as a general overview of how to create a Refund Policy. It does not constitute legal advice and should not be relied upon as guidance for your specific business needs. Because we are not aware of the particular details or practices of your organization, this information is provided "as-is" and may not reflect the appropriate policies for your circumstances. We strongly encourage you to consult with a qualified attorney to ensure your Refund Policy is legally compliant and tailored to your business model.

Refund Policy - the basics 

At SafeSteps Child Welfare Education, Inc., we are committed to providing high-quality educational services and resources related to child welfare, trauma-informed care, mandated reporting, and more. Because many of our services involve planning, staffing, and delivery of time-sensitive content, we maintain the following refund policy:

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1. Workshops and Trainings

  • Cancellations made 7 days or more before the scheduled event will receive a full refund, minus any applicable processing fees.

  • Cancellations made less than 7 days before the event may be eligible for a 50% refund or a credit toward a future training, at our discretion.

  • No refunds will be issued for no-shows or cancellations made 24 hours or less prior to the event.

  • If we cancel or reschedule a training, participants will receive a full refund or the option to attend a future session at no cost.

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2. Digital Products and Materials

  • Due to the nature of downloadable content, all sales of digital materials (e.g., PDFs, eBooks, lesson plans) are final and non-refundable.

  • If you experience technical issues accessing a digital product, please contact us within 5 business days, and we will assist you with troubleshooting or replacing the file.

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3. Donations

  • Donations made to SafeSteps Child Welfare Education, Inc. are non-refundable unless an error was made (e.g., duplicate donation or incorrect amount). Refund requests must be submitted within 15 days of the donation date.

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4. Merchandise

  • Physical merchandise may be returned within 30 days of purchase for a full refund, provided the item is in new and unused condition.

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

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5. How to Request a Refund

To request a refund, please email us at [insert email address] with the following:

  • Full name

  • Date of purchase or event

  • Reason for refund request

  • Proof of payment (receipt or transaction ID)

We will review all refund requests within 5–7 business days.

What to include in the Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for payments made to SafeSteps Child Welfare Education, Inc., a nonprofit organization dedicated to advancing child welfare education through professional development, training, and community engagement.

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1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • The customer cancels a registration or purchase within the designated timeframe.

  • A product or service was not delivered as described.

  • The organization cancels a program or event.

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2. Timeframe for Requesting Refunds

  • Workshops, Trainings, or Conferences: Requests must be made at least 7 days prior to the event to be eligible for a full refund (minus processing fees). Requests made 3–6 days prior may qualify for a 50% refund or credit. No refunds will be issued within 48 hours of the event or for no-shows.

  • Digital Materials (e.g., PDFs, toolkits, recordings): All sales are final. Refunds will only be granted if the product was not delivered or was technically defective and unresolvable.

  • Donations: Donations are non-refundable, unless there was a transaction error (e.g., duplicate payment), in which case refund requests must be submitted within 15 days of the donation.

  • Physical Merchandise: Refunds or exchanges are accepted within 30 days of purchase, provided the item is in original, unused condition. Return shipping costs are the responsibility of the buyer unless the item was incorrect or defective.

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3. Full vs. Partial Refunds

  • Full Refunds: Issued when cancellation is within the allowed timeframe or when SafeSteps cancels the event.

  • Partial Refunds: Issued when cancellations occur close to the event or for partial use of services, as approved on a case-by-case basis.

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4. Non-Refundable Circumstances

  • Services rendered or used (e.g., attended trainings)

  • Failure to cancel within the specified time

  • Customized or special-order items

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5. How to Request a Refund

To initiate a refund, email [Insert contact email] with:

  • Your name and contact information

  • A description of the product or service

  • Payment details (amount, date, method)

  • Reason for the refund request

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All refund requests will be reviewed within 7 business days, and approved refunds will be processed to the original method of payment within 10 business days.

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